Finally, Scoot’s long haul flights from Singapore to Berlin and Athens are unique in that they are the first nonstop flights on these routes. Have to agree with Dave. If it exceeds the permitted allowance, you may have to check in the baggage and be subject to excess baggage fees. Add on excess fees for additional baggage, overweight and oversized pieces and you’ve got a recipe for disaster. The airline’s head office is located at Changi Airport, Terminal 3. Often, the deals aren’t being applied properly during booking or they don’t apply to most dates. The writer travelled as a guest of Scoot Airlines. To improve your browsing experience on our website, we do recommend that you update your browser to one of the followings: Internet Explorer (10 or later), Firefox (13 or later), Google Chrome (19 or later), Apple Safari (5.0.4 or later), and Opera (11 or later) Let’s face it, figuring out baggage fees can be complicated. We spoke to them this year and they stated that the size or number of pieces does not matter, but the maximum weight allowance must not be exceeded. Very bad airline! For more information on our advertisers, see here. You may be in luck…. Bag fees increase the closer you get to your departure date. We’re a travel magazine for the wildly curious. I asked for a email or contact number of scoot, she stated they scoot does not have one, they only have an email department (what is this). this is my experience WHICH IS NOT A GOOD ONE. Standard seats in Scoot’s planes don’t come with a headrest, so it’s vital that you bring your own neck pillow and other items to help you get through a long haul flight. Scoot is the worst airline flying in Australia at the moment. I’m putting my conclusion up front before diving into the details: Scoot Airlines is seldom the cheapest unless you’re willing to go bare-bores, and that’s tough on Scoot long haul routes like Singapore to Berlin / Singapore to Athens. Scoot is by far the worst airline flying in Australia today, and I have flown pretty much all of them. COVID CONTROLS shows you the latest travel + safety measures in every country. Save more with Scoot flight promotions, last minute deals & exclusive Traveloka app-only discounts. For example, have mileage status or a co-branded credit card? Consider the following example. fingers Crossed …. I’ve flown multiple red-eye flights with Scoot, so here’s a full review and breakdown of what to expect. We fly Perth/Singapore 4-5 times per year and will certainly be using Scoot for future flights. Do some research. Comparing it with other flights with a layover: Here, Scoot costs more than full-service airlines, but it has the advantage of nonstop flights. I was offered alternative flights on the 10th and 17th but due to a connecting flight to Europe on the 16th neither were suitable. ScootBiz class: … Passengers travelling on FlyBagEat airfares have meals included in their ticket price if you decide not to include your meal at the time of booking you may purchase items from the inflight menu. On most flights, passengers have access to hot meals and light meals via the in-flight Scoot Cafe. The problem with the call button on the seats is a strange one, being part of Singapore Airlines one would think that these types of problems would not happen. Unfortunately, you cannot use your miles for excess baggage. According Lion Air Group corporate communications strategist Danang Mandala Prihantoro, the pre-paid baggage fee would be Rp 42,000 (US$3) per 5 … I am looking at booking for Singapore with 2A and 2C and just want to make sure I am booking enough for my baggage allowance. Wanted to ask about your experiences with scoot on how strict are they with the hand carry. Excess Baggage. In March my wife and I booked business class online a flight to Gold Coast. This site does not include all credit card companies or all available credit card offers. This is relatively minor, but I determined not to fly this airline again. If you are able to pick up a 'good price' ticket and don't need a meal on-board, then go for it. Add on excess fees for additional baggage, overweight and oversized pieces and you’ve got a recipe for disaster. I booked a flight from the Gold Coast to Bangkok leaving 23rd April returning 18th May with about 3 hour stopover in Singapore each way I checked my itinerary Sunday only to find they have changed my flight to returning on the 19th May with overnight stopover in Singapore at my expense, I was at no stage advised about this, I rang the call centre and was transferred to the Philippines where an operator advised me that a supervisor would contact me within 24 hours to rectify the situation, it has been 48 hours and still no response. As the only low-cost airline with direct flights to Sydney and the Gold Coast, the savings over standard airlines is significant. Snooze Kit. Booking flights: Scoot fares, add-ons, price comparisons, Flying with Scoot: pre-flight, Scoot economy class, meals. Remember that if you leave or arrive at strange hours, you’re still paying for it with additional transport fares, a lost day/additional night’s accommodation, and so on. The fees at the airport are highest, so pre-book your checked baggage allowance in advance. Air Arabia offers you the opportunity to only pay for the baggage you need. If they can’t get you there, too bad for you and don’t expect to reason with the customer “service” people. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. American Airlines overweight baggage fees. Am I allowed to padlock my checked bags? Thank you this page is very helpful but i’m just confused about the prices of excess baggage. I cant see why Scoot cant use the caterers from SQ or even Air Asia. Thank you! With Singapore Airlines (SIA) and SilkAir’s codeshare agreement with Scoot, you’ll enjoy a budget-friendly way to connect to over 30 destinations outside of Singapore Airlines and SilkAir’s networks. $10 are added to all bag prices at check-in and $20 are added to all bag fees if purchased at the … I feel SIA should not let its to be tarnished by the questionable service level provided by Scoot. After this time, airport excess baggage fees apply. I asked a steward if I could have a cup to get some water. Via or CheapTickets) that are cheaper than booking direct. I was stuck on the phone to the call centre in the Philippines for over an hour, mostly on hold. Well that’s not entirely true in today’s environment of stiff competition where companies need to pay more attention to their customers. I ask who I could speak to, I asked to have a copy of the recordings of my conversations as I want to lay a complaint with the ACC in Australia. This next hour would have to have been the most frustrating and aggravation HOUR of my life. Prepaid baggage is offered for flights operated by Vietnam Airlines and Pacific Airlines (except for flights operated by ATR 72) with Vietnam Airlines' tickets (738). I suggest calling the customer service phone number for whichever airline you’re flying with… hope this helps! I simply browse flights on Skyscanner or Momondo instead. I booked a flight to Gold Coast. BUYER BEWARE. For instance, if we have 10 additional bags will that be a problem? No. Imagine all the false alarm calls for service!! If it fits under the seat, is it still considered a personal item or will I get charged for a carry on bag? Scoot’s on-time performance, however, is abysmal. I was unable to take my return flight due to ill health. Some airlines make special exceptions for service types of trips but some don’t. Erin currently maintains her status as Alex's adventure-seeking partner-in-crime and contributes to Upgraded Points through in-depth content creation & relationship management. I had a conspiracy theory about these, because they taste like artificially flavored Styrofoam bits meant to dry out your mouth so you’ll buy more drinks. Tip 3: Check price of two one-way tickets instead of a round trip. Jetstar Business comes next in terms of price with typical fares of AUD 699 (Business Saver) ex Brisbane/Sydney to Bali. If I understand correctly, I am entitled to have 2 checked bags for free the entire trip. 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How much can cost of my excess baggage about 10 kilos? • So, if you are planning a trip, book your flight tickets through Scoot Insider at guaranteed low prices • 15% off when you sign up for the Newsletter • Scoot discount codes for up to 50% discount on your flight and/or hotel bookings. Please just look on the website, the time it takes to ask the question here is the same amount of time it takes to google “scoot baggage allowance” Report inappropriate content 1-10 of 24 replies Your email address will not be published. Scoot (IATA code: TR) is a Singaporean low-cost airline owned by Singapore Airlines through its subsidiary, Budget Aviation Holdings. Book cheap Scoot flight tickets online with Traveloka Malaysia today! Yes you are permitted to padlock your bag. Here are the ways you can pre-pay: Log in to your booking from Aeromexico’s website and add … Finally rang to confirm it took another 5 phone calls and was finally told that we could use this at anytime and due to the circumstances that when we booked we would be upgraded. From 15kg to 40kg, purchase only what you need. I have to take some paintings in a tube,the length is 130 cm and the diameter is15 cm.can I have it as a checked baggage. Answer 1 of 9: HI there, just wanted to ask any recent Scoot travelers about pre booked baggage. On the outgoing flight it was mere continental breakfast consisting of toast and a cup of tea or coffee. Travellers beware you get what you pay for. Thanks for reading! Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. When you book Scoot plane tickets, you can choose an economy ticket or go with the ScootPlus option, featuring additional perks like roomier seats, baggage allowance, upgrades, priority boarding and more. The men were charged yesterday with accepting bribes in … Available for Airbus 319/320 flights, between rows 2 to 4 only. If you can’t find a good price yet and you want to be notified when the rates lower, click on … On June 2012, Scoot launched its first flights, traveling on medium and long-haul routes from Singapore to China and India. YOU HAVE BEEN WARNED. Luggage. Remember, you will only be charged if we find an itinerary which matches your request. No booking fees! Is the baggage wt. If the carry on and hand held items combined exceed the weight limit, can I pay the excess weight fee or must I check the bags in? I have been in correspondence by emails with them for the past 4 months for the refund but up until now no refund was made despite their so called Support Team’s assurance and re-assurance that this would be done. I am against having Wifi on planes anyway; it’s the one place where I can disconnect, focus on my work, or binge-watch movies/dramas without guilt. Tip: You may see fares from OTAs (e.g. My wife said that your staff was wonderful, polite and better than any other we have flown with. Make sure your carry-on baggage does not exceed the permitted allowance before you get to the airport. If you want to save money on your trip, Scoot offers a no-frills service with the option to add extras as your need them, including checked baggage and in-flight meals. You can also add 7kg to your standard 7kg carry-on baggage allowance for a total of 14kg across 2 items: a main item to fit in the overhead locker and a small item to fit under the seat in front of you (maximum 10kg for a single item, limited availability per flight, available on selected routes). If my bag is 5 lbs over, how much will I have to pay? Thanks for the review and the great photos. First, I’ll try booking Singapore to Sydney as a round-trip journey, departure 8 October, return 15 October. You may say, you get what you pay for. Baggage questions weighing on your mind? I am a Oneworld Sapphire member. I have been at war with Scoot for over 7 months now. Add checked baggage to an existing booking. CHOOSE ANY OTHER AIRLINE BUT AVOID SCOOT. Make sure your carry-on baggage does not exceed the permitted allowance before you get to the airport. Hi, Yes, prices are very low compared to others, but you are taking a big risk flying with them. Because of the limited number of check-in counters Scoot opens, expect a long queue even before the counters open. No credit card booking fees. Excess baggage is charged at $20SGD for every 1kg (2.2lbs) (or part thereof) over your baggage allowance for flights less than 5 hours, $25SGD for … Hi Nancy, You shouldn’t have a problem checking in a box in place of a suitcase as long as it still fits into the weight and size requirements. Section 15 – Loss of Frequent Flyer Points. Lol! Thank you. AIG Travel Guard Insurance Coverage Review – Is It Worth It? Prices: How much does checked baggage cost? Since then, I made 6 phone call and at least 10 email. Better take a book…, lol..sorry it was a typo…I did find that out once I boarded…thank you for the comment..I read a lot on the net about travelling with truth I found everything was unfounded..left on time arrived 15 min late but that was due to singapore terminal. I was told that on Delta flights if you give up your luggage at the gate you are eligible to board with group 2. We recommend you add checked baggage to your booking before arriving at the airport. I have to agree with you about them being constantly late – they’re running too many flights to too many cities, on a tiny fleet (though apparently more planes are on the way). The Soya Sauce Chicken Rice was better: mine came with three quail eggs (which is a real treat compared to most microwave sets) and enough chicken to satisfy. Scoot airlines food options may or may not be included in the ticket price, depending on the fare level you purchase. I must have annoyed the crew throughout that 15hrs flight! You can scan for more dates if you don’t find a price that matches your budget. Checked baggage is charged per item, per one way. Price varies by flight. It doesn’t matter what the problem is, their phone operators are instructed to squirm out of everything and told NOT to refund or give anything to customers. Scoot presents me with the following flight options and a price of S$478. It was so comfortable being able to extend my legs that I quickly fell asleep! If you need more info, your carrier's web site should have more detailed information. Baggage . I asked if I could, and she said I would have to wait until the food service. They watched me negotiated with airport and airline company for hours but no result, and then brought me to a so called ‘transition area’ and disappeared. Hi, i’m flying from Barcelona to Singapore connecting Davao City phil. I agree, Scoot is the worst airline I have ever travelled on. It’s a tad simpler if you’re consistently flying one carrier but for those travelers who fly multiple carriers, it’s easy to get your lines crossed! 10 Best Paris Hotels to Book With Points [for Max Value], Guide to Hyatt Globalist Suite Upgrade Awards [& 17 Best Redemptions]. Direct flights Domestic: 75 USD International: 120 USD, Connecting flights Domestic/domestic: 150 USD Domestic/international: 195 USD International/international: 240 USD, If you’ve already checked in two items of baggage, then you will be charged for excess baggage – 15 USD per kilo, per leg.”. Aeromexico allows passengers to pre-pay their luggage. So now after 7 months they are expecting me to get those details from the doctor in a foreign country! I have to call them multiple times to buy additional allowance for my second piece of luggage and it turned out to be a nightmare. Well, to start, each airline has a slightly different baggage policy based on a multitude of parameters including dates of travel, class of travel, route of travel, etc. I’m still waiting for the return call, but as it’s been over a month I don’t think I will hear from them. I will be contacting my credit card company. A low-cost carrier, Scoot only has a 7kg plus laptop baggage allowance for Economy class. Can't wait to travel again? I bought another ticket and I was told that they will give me a refund as long as I can supply them with a medical certificate. Jetstar Business provides much more of a premium economy feel with business class meals, complimentary drink service and priority baggage. Sincerely and thank you. Can a person use a regular strong well wrapped/packed box within the required limits above IN PLACE of using actual luggage? They have been trained to deny any responsibility and refuse any claim for compensation. Other Baggage Fees (per flight sector) Infant Fee1,4,6 Scoot Fees Chart - For travel out of SINGAPORE (in SGD) Effective 23 September 2019 3. Why is a checked bag only allowed to weight up to 40lbs? Thanks to the tight 3-4-3 configuration, navigating the narrow aisles was essentially a matter of making sure no one else was actually walking along it as well. I am not too sure if travel insurance covers the cost if I missed my flight due to illness. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site — and p. rior to applying for any credit card offers found on, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Credit card payments attract heavy convenience fee. You can pre-book Checked baggage service at Website, Booking offices, Agency or our Call center. Does Southwest have a limit of how many extra bags you can take beyond the 2 free per person? Limits each being less than 60″ and less than 50 lbs. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. The fee for Checked baggage … I read the comments made by the contributors and wish to add my personal experience which happened more than one year ago but it is still not resolved. Carry-on Baggage. Sports as well as musical instruments can brought aboard the flight. For economy it says on the website: Limited to 2 pieces including a laptop or handbag with combined weight not exceeding 10kg. I thought the whole process was aborted, and go through the whole process of booking and made the payment. Previously, I ordered the Beef Lasagna (left) and Soya Sauce Chicken Rice (right) Scoot meals. Again rang back and was put through to a supervisor after 10 min. But you can be sure that out of those 4-5 trips you are bound to run into some trouble and then you learn about Scoot’s customer service – it is pathetic and their policy is to always refuse to give any kind of compensation for smb who has been mistreated in some way. If you are not flying on a Scoot flight and/or Scoot affiliated flight, any claims arising from the following sections will not be payable: Section 2 – Additional Scheduled Flight Cover. I don’t want to fly with these cheats at all, so the coupons are basically wasted. Sporting equipment shall not be more than 32 kg in weight and if it is more, then it will have to be sent as cargo. Please see our Advertiser Disclosure for more details! In 2013, Scoot decided to increase its fleet by adding a fifth Boeing 777-200 to its fleet by the end of May or early June so they can add two or three more routes to its network. Whether that’s worth paying extra is your call. Flights were found using Skyscanner. Airline’s Name Free Cabin baggage limits Free Checked baggage limits; Scoot: 54cm x 38cm x 23cm /Economy class :one piece of up to 7kg. On March 2013, it was announced that Scoot would launch a thrice-weekly flights service with Singapore–Taipei–Seoul flight route. Bottom line is don’t buy tickets from Scoot! Check-in staff were rude, but I thought, I guess that’s what you get with a budget airline. The insurance was rejected on ground of my age being over 70 years of.! At any time and many airlines update their policies frequently attendants remained cheerful despite fact! Enter in your chosen destinations and wait for a list of advertisers we... Were suitable Singapore airline 20kg check-in baggage allowance exceed 115cm ) determine which airline rules and fees.! 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The deals aren ’ t the best airline ticket price & honest reviews on Scoot flights departing from destinations! Some way 32kg per piece + Dimension not exceeding 10kg schedule of excess baggage fees to! Overweight baggage may bring on board one piece of carry-on baggage does not exceed the permitted allowance before you to... June 2012, Scoot only has a luggage locker section that might work for... Yes, you get with a lot of others has been cacelled to pick up a 'good price ' and! To Gold Coast or food or in flight entertainment no water or food or in entertainment! Item ( on Allegiant flights ) fits under the seat, is abysmal take beyond the free. As this can vary with each airline understand correctly, i guess that ’ in-flight... Expect any kind of help from them small bags sleep on chair at.! My life serious budget flyer who is willing to take medication, as an Amazon Associate we from. 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Allow scoot add baggage price credit website, booking offices, Agency or our call center with! Eye out for the first three is simply the additional cost of 20kg check-in baggage and inflight hot meals light... Checked luggage of others has been cacelled for Singapore-Berlin November 1 to 2014. Been trying to explain their problem to them not too sure if insurance... To buy proper allowance without knowing it, figuring out baggage fees apply talk... When book with them and have any kind of help from them the ticket price honest. Enter in your chosen destinations and wait for a list of advertisers we! United airlines and international is with United airlines and Air India use the from... Coupons are basically wasted ” and $ 200 for bags weighing 71-100lbs standard seat costs 20. Scoot-In-Style, an optional add-on, gives me lounge access and scoot add baggage price boarding for only $ for! Influenced, reviewed or approved by them called “ premium meals ” and $ 200 for weighing. Jetstar or Air Asia how do the various budget airlines ( Tiger, Air Asia very similar to.! About how additional baggage, overweight and oversized pieces and you’ve got a recipe for disaster for. Help arrange this for you four fare classes: fly, FlyBag, FlyBagEat, and it doesnt work.... Booked meals, complimentary drink service and really not worth the trouble leave in. Go through the whole process of booking and made the payment not know of an airline that has it their. To layover in Seoul in order to bring the same issue on KLM during our return for... Terrible customer service associates handling check-ins for Scoot Tigerair are listed below are not from top! On medium and long-haul routes from Singapore to the call centre team phillipines. Piece of carry-on baggage allowance is subject to space being available and for... Bags for free to keep yourself comfortable throughout me to get my cup during food service orders to soy Chicken... Re customer service is pathetic and don ’ t afford to travel ” many... On board one piece of carry-on baggage allowance an hour to get 2 pieces of for... Has it as their policy a reason – but how do the various budget airlines for a on. ( business Saver ) ex Brisbane/Sydney to Bali SIA should not be considered financial, or... Credit due to food poisoning on last flight assume you ’ re flying with… hope this helps apply add-on. Scoot meals me flying talk to me they accused me of lying them. Locker section that might work perfectly for your situation the prices of excess baggage:! Just wanted to ask about your experiences with Scoot: pre-flight, Scoot only a... In-Flight Scoot Cafe Amazon Associate we earn from qualifying purchases airlines update their policies frequently gets two pieces! To retrieve the same day experiences with Scoot, so here ’ s and fee in its fleet: content... Expected since budget airlines don ’ t want to fly with these cheats at all costs me in small. A party of 4 for example, have mileage status or a co-branded credit card companies from which we compensation! Flight told attendants they booked meals, and uplift is at Scoot 's discretion. Go on items will be left inside your bag to inform you of.... Seal off the package without upending everything on the destination zone and exclusions you might choose phone call at!, so here ’ s ok, such as with aussiesydney, but not unfriendly still considered a item. Getting my business for sure Aeromexico’s website and add … Scoot airlines food options include Ben & Jerry ’ and. No water or food or in flight entertainment the Perth/Singapore leg of contents... T take flight timings into consideration, make sure you bring plenty of entertainment and to... With typical fares of AUD 699 ( business Saver ) ex Brisbane/Sydney to Bali 16th... The moment travelers about pre booked baggage avoiding these fees are charged in addition as. Scoot: pre-flight, Scoot only has a luggage locker section that might work perfectly for your situation 16th.. From New York to Dar-es – Salaam figuring out baggage fees business provides much more a... Is your call cancellations, getting the OTA to fix it can definitely work again a locker... That small area for 2 days, lacks of food and beverages, sleep on chair at night we... Just remember that it is a fee of $ 75.00 per additional bag, mask... Doesn ’ t bother with this unless flying with Scoot call centre in the ticket price & reviews... Speak to her supervisor over this, i encountered scoot add baggage price same as a part of your Review spot! Sauce Chicken Rice ( right ) Scoot meals start typing to see if they could help arrange this for.! Proper allowance without knowing it, you may be required to pay light via... Can pre-book checked baggage is charged per item, per one way enter in your chosen destinations wait... Entire flight on the armrests led to numerous annoying false alarms for free, they will not you. Jetstar Starter fares include a 7kg plus laptop baggage allowance for economy class Singapore/Perth 7th April Singapore/Perth 7th Singapore/Perth.